A survey of 150 information technology managers at Sunrise Software, a British company, shows that printer issues were the most common reason for a help desk call. But the survey also shows that in any given month, more than half of the service people had to handle various food-related problems. They encountered everything from potato chips in a CD drive, to keyboards ruined by spilled coffee and PCs melted to desks by an unknown substance. According to Best Buy’s Geek Squad, which services small business and home offices, keyboards are often rendered unusable by crumb buildup, and spills and odors from decaying food particles.
HP wants to put you ‘in touch’ with its computers
Hewlett-Packard’s new line of all-in-one TouchSmart PCs gives you an alternative to using a mouse.
Use your fingers instead. By touching the screen, you can launch applications, play music, crop or print photos and handle many other tasks.
As an all-in-one computer, the TouchSmart IQ506 has all its works positioned under the display. It’s in the same class as the Dell XPS One, Gateway One and Apple iMac, but none of them boasts a touch experience.
HP hasÂ built its own touch software for photo, videos and music on top of the touch capabilities included in Vista.
Tech analysts for U.S. News & World Report say that TouchSmart would be ideal as a hub for household planning. It could serve as an electronic concierge to help busy families.
Located in the kitchen, the unit would be the place for calendars, recipes, notes and to-do lists. It could eliminate the clutter of notes seen on many refrigerators, and the information would be easily available by a touch.
Hewlett-Packard says it’s perfect for entertainment needs with its video playing, photo printing and TV tuner.
HP’s Vickram Bedi, product management director for worldwide consumer PCs, says the TouchSmarts are selling very well.
Though touch computing is not new, it has not previously gone mainstream. The popularity of touch through the Apple iPhone is predicted to give touch screens more acceptability, according to tech analyst Edward C. Baig.
The company’s first TouchSmart came out in 2007. At $1,300 and up, this year’s model is less expensive and has more features. A model slated for appearance in 2010 will have “multitouchL” features and may include a Blu-ray DVD drive.